Field-service mobile app for a 40-person care team

Care navigators were carrying paper intake forms between home visits, then re-keying them into the EHR back at the office. Dropped handoffs were causing rework and occasional patient-scheduling errors. The team had been sold a $90k off-the-shelf tool that didn't match their workflow.

Shipped a native iOS + Android app with offline-first intake, voice notes, and structured capture that pushes directly into their EHR via an authenticated API. Second-brain Obsidian layer for the clinical director captures every case note searchable by AI for cross-case pattern spotting.

• 01Re-keying eliminated — 4 hours/day across the team recovered
• 02Zero dropped handoffs in the first 60 days post-launch
• 03Clinical director stopped using the off-the-shelf tool they'd paid $90k for
• 04Audit trail now covers every home visit, with automatic supervisor review